We are happy to accept returns for website orders (we regret that we are unable to accept returns for orders placed on Kickstarter) in original packaging within 30 days of shipment. Shipping costs are non-refundable. All returns require a Return Goods Authorization (RGA) number. Please contact us at firstname.lastname@example.org if you need to return an item. We will send you return instructions at that time. Please do not return any products without these instructions, since we are unable to handle the refund process without creating an RGA for you.