Kickstarter 5 Pledge Manager FAQs

Click on the topics below for answers to common questions, or click here to go to the Pledge Manager

The Pledge Manager will close on Sunday, October 8th at 9PM ET.  Anyone needing extra time due to natural disasters (or other circumstances beyond their control), please just let us know via e-mail to ks5@dwarvenforge.com.

How to use the Pledge Manager

My original invite link isn't working.
The invite that you originally received has a one-time use code. However, you can have the Support Gnomes send you a new one. Just head over to the account recovery page and just provide your email address and the Gnomes can send you a reset link.
Please note that this must be the email address you used for Kickstarter
I forgot my password. How do I retrieve it?
No worries! The PledgeManger Support Gnomes can fix you right up. Just head over to the account recovery page and just provide your email address and they can send you a reset link.
Please note that this must be the email address you used for Kickstarter.
How do I update my shipping address?
PledgeManager allows you to update your shipping address until the project is locked for shipping. The address page is displayed AFTER you have selected your main pledge and add-ons; if you haven't finished your pledge but want to update your address, just click the "Skip to Next Step" prompts, passing through the main rewards and add-ons page, until you land on the Shipping page entitled "Order Address."
After the PledgeManager is locked, please send ALL address requests to ks5@dwarvenforge.com.
How do I know how much credit I have left to spend on add-ons?
In the top right of the PledgeManager there is a panel which shows a running tally of the number of items in your cart and the money you have yet to spend
(shown with a dollar amount preceded by a plus "+" icon)
Cart credit
or the amount due
(shown simply with the dollar amount)
Cart amount due.
My order is locked but I want to add items. How do I do this?
During our PledgeManager phase, you may change your order as many times as you like, even if you have completed the order. If you have completed your order, when you link to your PledgeManager account, your completed order receipt displays. At the bottom of your order total, there is a link to unlock the order. Unlock order
If you wish to purchase more items after the PledgeManager phase ends, you may be able to add to your order; please contact ks5@dwarvenforge.com.
What should I do when I'm done with my pledge?
In the PledgeManager, simply follow the prompts until you get to the final receipt page. We will not lock the Pledge Manager until the end date, published on the first page of the PledgeManager.
Can I add more items to my pledge?
Prior to the end of the PledgeManager phase, you can add more items simply by logging into PledgeManager, and placing additional items in your cart. If your new add-ons create a order total that is greater than the amount you pledged, you may go through the check-out process to pay for the additional items.
If you wish to purchase more items after the PledgeManager phase ends, you may be able to add to your order; please contact ks5@dwarvenforge.com.
How do I remove items from my cart?
Prior to the end of the PledgeManager phase, you may remove items by clicking on the cart symbol in the upper right corner and selecting the X for the items you'd like to remove.
Can I receive a refund for unused credit?
Please contact ks5@dwarvenforge.com for all questions about refunds or credits.

Product Questions

I'm new to Dwarven Forge.  Where can I get general information about the products offered in the Kickstarter?
Click here for a great introduction to the Dungeon of Doom Kickstarter products.
There's so much to choose from!  Can you give me some suggestions of a basic set and addons that can help get me started?
Here are some sample selections to help get your started.
What are the differences in the paint finishes and casting materials offered in this Kickstarter?

Casting Materials and Paint Styles in the Kickstarter 5

What's so special about terrain trays?
They are rigid and can hold pieces without flexing. Pieces can be attached to the trays with magnets so that you can pre-build rooms and add them to your session on the fly, or store them as needed. Also, they can serve as a lava, acid, or water foundation upon which you can build rooms.
I understand that the magnet system was changed after the Kickstarter ended. Can you explain that change?
We have tested a variety of different methods for affixing pieces to the new Terrain Trays. We have abandoned the gasket option in favor of a much more cost-effective and time efficient solution -- factory-installed magnets in the base of the pieces. As such we have removed the gasket offerings and now give everyone the option to have magnets pre-installed in each set. Only pieces that are designed to traditionally sit directly on the Terrain Trays will have the magnet option - this includes pieces such as walls, floors, corners, and ledges. Pieces such as accessories, elevation, and daises will not have the magnet ports. Pieces without pre-installed magnets, will have an empty hole in the bottom.
What sets changed since the Kickstarter ended?
Click here for a graphic showing the changes.

How do I find out about the status of the Kickstarter and product delivery?

When will my Dungeon of Doom Kickstarter order arrive?
We are manufacturing the Dungeon of Doom Dwarven Forge Kickstarter products as you read this!  The products will ship in 2018.  We send updates on progress periodically.
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